18bet Privacy Policy — How We Handle Your Personal Data

Introduction

This Privacy Policy describes how 18bet ("we", "us", "our") collects, uses, stores, and protects the personal information of users ("you", "your") who access and use the 18bet platform at https://18bet.cfd. This policy applies to all services provided through the 18bet website, including sports betting, live casino, slot games, crash games, and any other services accessible through the platform.

By registering an account or continuing to use the 18bet platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein. If you do not agree to this policy, you should not use the 18bet platform. We encourage you to review this policy periodically, as it may be updated from time to time to reflect changes in our practices or applicable law.

1Information We Collect

18bet collects personal information that is necessary to provide our services, verify your identity, process payments, and comply with our legal obligations. The categories of information we collect include:

2How We Use Your Information

18bet uses the personal information we collect for the following purposes, all of which are necessary either to perform the contract we have with you, to comply with our legal obligations, or to pursue our legitimate interests in operating a safe and fair gaming platform:

• To create and manage your 18bet account, including verifying your identity and age in accordance with our responsible gaming obligations.
• To process deposits, withdrawals, and other financial transactions through our supported payment methods including bKash, Nagad, Rocket, and Upay.
• To detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, and other prohibited activities on the platform.
• To send you transactional communications related to your account, including deposit confirmations, withdrawal notifications, account security alerts, and KYC verification requests.
• To personalise your experience on the 18bet platform, including displaying game recommendations, promotional offers, and sports betting markets that are relevant to your activity and preferences.
• To comply with applicable laws and regulations, including anti-money laundering (AML) obligations, and to respond to lawful requests from regulatory or law enforcement authorities.

3Legal Basis for Processing

18bet processes your personal data on the following legal bases, depending on the specific processing activity:

• Contractual necessity: processing that is required to create and manage your account, process transactions, and deliver the services you have requested from 18bet.
• Legal obligation: processing required for compliance with applicable laws, including KYC identity verification, anti-money laundering checks, age verification, and responding to regulatory enquiries.
• Legitimate interests: processing for fraud detection, platform security, prevention of problem gambling, and improvement of our services — where such interests are not overridden by your data protection rights.
• Consent: where we send you promotional or marketing communications, we will do so only where you have consented to receive them. You may withdraw this consent at any time by contacting [email protected].

Our Privacy Commitments

4Sharing Your Information

18bet does not sell, rent, or trade your personal data. We share your information only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment processors and financial service partners: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods. These partners receive only the information required to complete the transaction.
• Game technology providers: to deliver the games available on the 18bet platform (such as Pragmatic Play, Evolution Gaming, and similar providers). These providers may receive session tokens and anonymised usage data required to run the game software.
• Identity verification and KYC service providers: to conduct age and identity checks required by our responsible gaming and anti-fraud obligations.
• Regulatory and law enforcement authorities: where we are required by law or a valid legal order to disclose information, including in response to an investigation into fraud, money laundering, or other criminal activity.

5Cookies and Tracking Technologies

The 18bet platform uses cookies and similar tracking technologies to provide essential functionality and improve your experience. The types of cookies we use include:

• Essential cookies: required for the platform to function correctly, including maintaining your login session, remembering your language preference, and securing your account from session hijacking. These cookies cannot be disabled without breaking core platform features.
• Analytics cookies: used to collect aggregated, anonymised data about how users interact with the platform, including which pages are visited and how long sessions last. This data helps us identify and fix usability issues.
• Security cookies: used to detect and prevent fraudulent logins, account takeover attempts, and suspicious activity patterns. These are essential to the integrity and security of your 18bet account.

Most mobile browsers allow you to control cookie settings through your device's browser privacy settings. Disabling essential cookies may impair or prevent access to certain platform features. 18bet does not use third-party advertising cookies or social media tracking pixels.

6Data Retention

18bet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to maintain your active account, and to comply with our legal obligations. In practice, this means we retain account and transaction data for a minimum period following account closure, as required by applicable anti-money laundering and financial record-keeping regulations.

Technical and usage data (such as IP logs and session data) is retained for a shorter period consistent with its purpose of fraud detection and platform security. Once data is no longer required for any of the purposes described in this policy and no legal obligation requires its retention, we will securely delete or anonymise it.

7Your Rights

As a user of the 18bet platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected] with your request and sufficient information to verify your identity:

• Right of access: you may request a copy of the personal data 18bet holds about you, including information about how it is being processed and the categories of data held.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it.
• Right of erasure: in certain circumstances you may request that we delete your personal data. This right is subject to any legal obligation that requires us to retain the data.
• Right to restriction: you may request that we restrict the processing of your personal data in certain circumstances, for example while the accuracy of data is being contested or while an objection is being considered.
• Right to object: you may object to our processing of your personal data where that processing is based on legitimate interests, including profiling for responsible gaming purposes.

We will respond to all verified data rights requests within a reasonable timeframe. In some cases, we may need to ask for additional information to verify your identity before we can process your request.

8Data Security

18bet implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption for all data in transit, access controls limiting who within 18bet can view personal data, and regular security reviews of our systems and infrastructure.

While 18bet takes data security seriously and applies industry-standard protections, no online system can guarantee absolute security against all possible threats. If you become aware of any security concern relating to your 18bet account, please contact us immediately at [email protected] so that we can take appropriate action.

9Children and Minors

The 18bet platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. Age verification is conducted as part of our registration and KYC process to help ensure compliance with this requirement.

10Changes to This Privacy Policy

18bet reserves the right to update or modify this Privacy Policy at any time. When we make material changes to this policy, we will update the effective date displayed at the top of this page. Where the changes are significant, we may also notify registered account holders by email or via a notice on the platform. Your continued use of the 18bet platform after any update to this policy constitutes your acceptance of the revised Privacy Policy.

We recommend that you review this Privacy Policy periodically to stay informed about how 18bet collects, uses, and protects your personal data. If you disagree with any update to this policy, you should stop using the platform and contact support to close your account.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data 18bet holds about you, please contact our support team. We will respond to all data-related enquiries as promptly as possible.

Email our data support team at: [email protected]